SHIPPING & RETURNS
Shipping & Returns
All orders, unless notified, will ship within 1-3 business days. Please note that shipping costs are not refundable.
Lost / Undelivered Packages
Once a package is assigned a tracking number and leaves our warehouse, the carrier is now responsible for that package. If your item is lost, was marked delivered but you are certain you did not receive it, you will need to file a claim with the carrier. Because of carrier claim policies, IDUN Minerals cannot file this claim for its customers, only the customer can open a claim. We will do our best to expedite a replacement of your package, but we cannot refund or resend your items free of charge.
We will gladly accept returns and exchanges of unused makeup for up to 30 days after you receive your order. Please ship any returns that meet these criteria to
Please email us at firstname.lastname@example.org if you have any questions regarding this.